1. Introduction

Welcome to OfertaSV, your trusted online shopping platform designed to meet the unique needs of the people of El Salvador. At OfertaSV, we understand the importance of your privacy, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect our data when you use our mobile app.

2. Who Are We

OfertaSV is an online marketplace created to showcase the power and flexibility of modern e-commerce and marketplace platforms. We are dedicated to providing a comprehensive online marketplace where users can engage in various activities, including buying and selling goods and searching for employment, housing, and transportation.

3. What Personal Data We Collect and Why

We collect and process your personal data to provide you with a seamless and personalized shopping experience. The following are the types of personal data we may collect and the reasons for doing so:

1. Comments

When you leave comments on our platform, we collect the data shown in the comments form, as well as your IP address and browser user agent to help with spam detection.

2. Media

If you upload images or other media files to our platform, please be aware that these files may contain embedded location data (EXIF GPS). We recommend avoiding uploading media with embedded location data.

3. Contact Forms

When you use contact forms on our app to get in touch with us or other users, we may collect your name, email address, and any additional information you provide to facilitate communication.

4. Cookies

We use cookies to enhance your browsing experience and collect information about your preferences and interactions with our app. You can manage your cookie preferences through your device settings.

5. Embedded Content from Other Websites

Articles on our app may include embedded content (e.g., videos, images, articles) from other websites. Embedded content behaves as if you visited another website, and these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. Please review the privacy policies of these external websites.

4. Who We Share Data With

We may share your personal data with third parties for the following purposes.

1. Sellers and Buyers

To facilitate transactions on our platform, we share necessary information with sellers and buyers. This includes sharing your contact information, shipping details, and payment information as required to complete purchases and sales.

2. Service Providers

We may engage third-party service providers to assist us in various aspects of our operations, such as hosting, payment processing, shipping, customer support, and data analytics. These service providers have limited access to your personal data to perform their functions and are contractually obligated to protect your information.

3. Business Partners

We may collaborate with business partners to offer promotions, discounts, or other services. In such cases, we may share your data with these partners to provide you with these benefits. Before doing so, we will seek your explicit consent, and you will have the option to opt out.

4. Legal and Regulatory Authorities

We may disclose your personal data when required to comply with legal obligations, respond to law enforcement requests, or protect our rights and the rights of other users. This includes sharing data with judicial authorities, government agencies, or other legal entities.

5. Analytics and Advertising Partners

We may work with analytics and advertising partners who help us better understand user behavior and preferences. These partners may collect data through cookies, beacons, or similar technologies to provide us with insights and improve our advertising efforts. Your data shared with these partners is typically anonymized and used for statistical analysis.

6. Affiliates and Subsidiaries

We may share your data with our affiliated companies or subsidiaries for business purposes, including improving our services, data analysis, and customer support.

7. Consent-Based Sharing

In cases where you have given explicit consent, we may share your data with third parties not covered by the above categories. You will have the option to revoke your consent at any time.

Please note that we do not sell your personal data to third parties for their marketing purposes. We only share data when necessary to provide you with our services, enhance your experience, or meet legal obligations. We take measures to ensure that our third-party partners adhere to data protection standards and maintain the confidentiality and security of your information.

5. How Long We Retain Your Data

We retain your personal data for specific periods of time as required to fulfill the purposes outlined in this Privacy Policy. The retention periods may vary depending on the type of data and the purposes for which it was collected. Here are some key points regarding how long we retain your data:

1. Account Information

If you create an account on the OfertaSV app, we will retain your account information, including your name, email address, and any additional profile details, for as long as your account remains active. If you choose to close your account, we will retain your data for a reasonable period to comply with legal obligations and resolve any potential disputes.

2. Transaction Data

Data related to your transactions, such as purchase history, payment information, and shipping details, may be retained for as long as necessary to facilitate the transaction, provide customer support, and comply with legal requirements. In some cases, we may need to retain this data for tax or audit purposes.

3. Communication Data

If you contact us through our contact forms or customer support channels, we may retain your communication history, including your inquiries and responses, for a reasonable period to provide ongoing support and address any follow-up questions or concerns.

4. Cookies and Analytics Data

Information collected through cookies and analytics tools may be retained for varying periods, typically for as long as necessary to analyze website and app usage, improve our services, and enhance your browsing experience. You can manage your cookie preferences through your device settings.

5. Legal and Regulatory Requirements

We may retain certain data for extended periods to comply with legal, regulatory, or contractual obligations. This includes retaining data for tax purposes, financial reporting, and to defend against potential legal claims or disputes.

6. Inactive Accounts

If your account remains inactive (i.e., you do not log in or use our services) for an extended period, we may take measures to secure your data or deactivate your account. The specific timeframe for considering an account as inactive may vary and will be outlined in our Terms of Service.

7. Deletion of Data

Upon request, we will delete your personal data in accordance with applicable laws and regulations. However, some data may need to be retained for certain legal or regulatory purposes, and we will inform you of the data we can delete and the data that must be retained.

6. Your Legal Rights

As a user of OfertaSV, you have certain legal rights regarding your personal data. We are committed to upholding these rights and ensuring that your data is handled in accordance with applicable data protection laws. Here are the key rights you may exercise:

1. Right to Access

You have the right to request access to the personal data we hold about you. This includes the right to obtain confirmation of whether or not we are processing your data, and if so, to access details about the processing, such as the purposes, categories of data, and recipients.

2. Right to Rectification

You have the right to request the correction of inaccurate or incomplete personal data concerning you. If you believe that the data we hold is inaccurate or outdated, please contact us to rectify it.

3. Right to Erasure 

Under certain circumstances, you have the right to request the deletion of your personal data. We will fulfill this request if there are no compelling reasons for us to continue processing your data. However, this right is subject to legal obligations and restrictions, which may prevent us from immediately complying with such a request.

4. Right to Restrict Processing

You have the right to request the restriction of processing of your personal data. This means we will temporarily limit how we use your data, such as during the resolution of a dispute about the accuracy of your data.

5. Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data to another data controller, where technically feasible.

6. Right to Object

You have the right to object to the processing of your personal data, including profiling based on legitimate interests or direct marketing purposes. We will respect your objection unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

7. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that significantly affects you without your explicit consent.

8. Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your data, you have the right to withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights or inquire about your data, please contact us using the information provided in Section 7 below. We will respond to your request within the timeframes required by applicable data protection laws and provide information about the actions we take in response to your request.

7. Additional Information

   1. How We Protect Your Data

We employ security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

2. Our Data Breach Prevention Methods

In the event of a data breach, we will notify affected users and authorities as required by applicable laws.

3. What Third Parties We Receive Data From

We may receive data from third-party services or partners that assist us in providing our services and improving your experience.

4. Industry Regulatory Disclosure Requirements

We comply with all applicable industry regulatory requirements regarding data protection and privacy.

5. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at [email protected]. We are committed to addressing your inquiries promptly and transparently.